Operational excellence

Damalion supports your efforts to generate great value to your customers, your employees and your shareholders.

That’s why we help you draw your journey to operational excellence.

Our audit may contain analysis of the following critical points upon your request:

• leadership and team building : your organization’s culture
• values and beliefs
• customer experience
• your offerings
• excellence mindset among your internal eco-system and external eco-system interacting with you -if needed-
• process control : systems and structures
• change management and effectiveness of change control.

Sales operation excellence

Without clients, it’s hard for a company to last. And, losing clients when you have some is not pleasant at all.

It is more unpleasant not to know why you don’t achieve your commercial goals and what could be done to improve your sales performance.

Having an independent expert as Damalion will guide you in the selection and distribution of efforts to boost your commercial force.

Our audit and consulting mandates evaluate:

⦁ your internal processes, waste of time, energy, resources

⦁ your loyalty programs, incentives for your customers, your partners and other stakeholders

⦁ your tactics to sell more to existing customers, to create demand among regular, non regular customers, new customers

⦁ your strategic partnerships to general leads and close sales.

360° Customer development expertise

Damalion brings you a commercial strategy framework so your company can:

• externalize the business development cost: no employee cost, no employee risk management
• save time, money and remain focus on business objectives and the corporate vision
• work with us to lead your commercial action plan: we can execute the commercial action plan fully or jointly with your sales team
• benefit from the best tactical approaches to generate sales
• frame innovative solutions about customer-centric sales techniques
• identify new customers segments or sell more to undervalued customers
• get more customers, keep the existing customers and sell them more, grow your customer database.

We deploy our 4 steps customer developpment strategy on the ground:

1. Identification

⦁ Cold calls, lead generation

2. Qualification

⦁ Visioconference or physical meeting with potential customers

⦁ Marketing materials are designed by our creative team and validated by your care

Qualification is critical to adjust the marketing tactics

3. Negotiation

⦁ We liaise with you to confirm conditions and terms (pricing included)

4. Closing

  Post-sales guidance and support

To help you keep a high customer’s retention rate, you can mandate us to:

• support your customer relationship management
• study opportunities of up-sellling and cross-selling
• find new strategic partners to generate more sales
• evaluate, monitor and control your global sales performance and sales force